Application Services
iGlobal Group's application services consultants help you address shifting business and technology challenges by defining, designing and building applications tailored to meet your business requirements. We deliver high-quality, adaptable applications that are easy to maintain, modular, secure, and easy to deploy. Our service offering hub is centered on providing clients with solutions that enable strategic differentiation and operational excellence. With iGlobal Group you can feel secure because we are committed to being a transparent and collaborative strategic business partner, that consistently provides domain and business expertise along with excellent services.
Order Capture
Our order capture expertise will allow you to streamline the sales process by assimilating product, pricing, and customer information into seamless and intuitive processes and systems.
Our solutions can enable customers to:
- Generate alerts to Customer Sales Representatives for potential cross-sell and up-sell opportunities using integrated business logic an analytics.
- Support an array of fulfillment modes from a single platform, including bulk orders, subscriptions, engagements, services, and agreements.
- Streamline the order-to-cash process to partners and other sales channels, ensuring that order information is efficiently passed to back-end order management systems.
- Manage complex pricing, including discounts, coupons, price list maintenance, and penalties.
- Ensure secure and fast transactions through a multi-system, multi-channel fulfillment stream.
- Integrate billing and financial systems for varying payment types, through revenue recognition and automated invoice generation capabilities.
- Provide visibility into fulfillment status and inventory through integration to supply chain and fulfillment systems.
Order Management Systems
iGlobal helps manage people, processes, and technology to provide an optimal multi-channel fulfillment solution. Our consultants come equipped with demonstrated business acumen and problem solving approaches that focuses on creating and unlocking value.
The unified order fulfillment challenge is compounded by organizations that have ageing legacy or divisional ERP applications with multiple instances that fail to provide a single view of inventory, orders, or customer needs. In an increasingly competitive marketplace, organizations have realized that the existing legacy order management and fulfillment systems were designed to support a monolithic order fulfillment process within the traditional and outmoded four walls of business and not the multi-party, multi-tiered fulfillment process that exists in most supply chains. iGlobal brings the experience and training needed to create harmonized, effective end to end supply chains.
Our consultants bring specialized and focused experience to design, upgrade, and fine-tune order management functions within a wide range of systems:
- Product Information (descriptions, attributes, locations, quantities)
- Inventory Availability (ATP—Available to Promise) and Sourcing
- Vendors, Purchasing, and Receiving
- Marketing (Catalogs, promotions, pricing)
- Customers and Prospects
- Order Entry and Customer Service (including Returns and Refunds)
- Sophisticated and feature rich returns processes.
- Secure Financial Processing (credit cards, billing, payment on account)
- Order Processing (selection, printing, picking, packing, shipping)
- Data Analysis and Reporting
- Financials (Accounts Payable, Accounts Receivable, General Ledger)
Warehouse Management Systems
iGlobal’s application services is dedicated to unlocking the full value of the data contained in your business systems. From receiving and put-away to replenishment, picking, packing and shipping—iGlobal’s application services has the capability to design, develop, and deploy solutions that will increase ROI and provide leaner, more agile WMS processes. In large warehouse environments, well designed systems provide the flexibility to deliver a high level of automation, task management and robust material flow management for increasingly intricate processes. Whether you are using a WMS for just basic materials management functionality and mobility, or a full warehouse management suite, iGlobal can help implement an architecture that offers true elegance and simplicity.
iGlobal’s Warehouse management solutions can help organizations meet key performance indicators (KPI):
- Reduced picking/shipping errors
- Improved inventory count accuracy
- Increased employee productivity
- Reduction of warehouse paperwork
- Improved space utilization
- Reduction of physical inventories
- Better workload control
- Improved labor management and reporting
- Better support of customer EDI requirements
- Ability to better prioritize warehouse activities for preferred customers
IGlobal’s commitment is around providing clients with competitive operational efficiencies. In today’s competitive marketplace, the above KPI’s are not just organizational goals, they are customer-centric complex fulfillment requirements. IGlobal’s integrated fulfillment systems can help ensure that customers get the right product, at the right time, and at the right price, but at the lowest cost to you.