BPO (Business Process Outsourcing)
iGlobal Group can provide a variety of business outsourcing solutions by taking advantage of our global reach.
Our service delivery centers are located throughout the globe, which gives us a unique ability to provide the most optimal service to our clients with around the clock support.
We have the experience and capabilities to provide a diverse range of Business Process Outsourcing (BPO) and Inbound and Outbound Customer Contact and solutions.
iGlobal Group brings value to your organization by having the expertise and ability to provide all the essential components that are required to provide a superior solution. What makes us different from the rest is our ability to offer individual attention and management planning in order to create a flexible solution that is tailored to your goals.
Whether it’s hiring for a small project or a large customer campaign iGlobal Group can provide the talent and skills necessary to implement your strategies.
iGlobal Group differs from our competition in two distinct ways.
One is our Onsite Management – Offshore Delivery model. This delivery model means that your Account Manager is U.S. based and available to work with you face to face and they will be responsible for coordinating your requirements with the offshore delivery team.
Our second differentiator is that we are able to provide a truly global solution. Unlike most of the competitors with a narrow country-specific focus, we favor a well-balanced, diversified approach and are able to offer our clients access to such leading outsourcing hot spots as Eastern Europe, the Philippines and India.
Following are the main components of our solution offering:
BPO Services
- HR and Recruiting Process Outsourcing
- Market Research
- Document management
- Financial Services: Accounts Payable, Payroll Verification and Processing
- Others
Customer Contact Center
Inbound
- Help Desk/Technical Support
- Customer Service and Care
- Order and Reservations Entry and Processing
- Email/Web Chat
- Product Support
- Others
Outbound
- Lead Generation/Qualification
- Appointment Scheduling
- Surveys
- Market Research
- Seminar Population
- Others
Overall, knowing that investing additional time in the beginning of a project to gain a deep understanding of your business requirements will give us the in-depth knowledge required to develop solutions that are uniquely suited to achieving your goals and ultimately result in a superior quality experience for your customers.
Please contact us for more information about your BPO requirements.